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Why can't I use my ad account to run ads?
Why can't I use my ad account to run ads?
Updated over a week ago

Running ads on Symphony is a seamless process for most users. However, there can be instances where you may encounter challenges using your ad account to run ads. This article aims to outline some high-level reasons why this might be the case and what you can do about it. It is essential to note that Symphony merely runs ads through your connected business and ad account via Facebook's official Marketing Partners toolset. Therefore, Symphony is not responsible for any issues that may arise during this process.

Ad Account is Not Active

If your Facebook Ad Account is not active, you will not be able to run ads on Symphony. Ensure that your ad account is activated on Facebook before starting your campaign on Symphony.

Ad Account Has Been Disabled

Facebook may disable your ad account for various reasons, such as policy violations or suspicious activity. If your ad account has been disabled, you will need to address the issue with Facebook directly.

Pending Balance from Another Campaign

If there is a pending balance from a previous campaign, Facebook may temporarily halt your ad account's activities. Ensure that all pending balances are cleared before starting a new campaign on Symphony.

Two-Factor Authentication (2FA) is Disabled

For security reasons, it is crucial to enable 2FA on your Facebook account. If 2FA is disabled, you may face challenges running ads on Symphony.

User Removed from Ad Account or Permissions Revoked

If you have been removed from the ad account or your permissions have been revoked, you will not be able to use the ad account to run ads on Symphony.

User Blocked by Facebook

If you have been blocked by Facebook, you will not be able to access your ad account or run ads on Symphony.

Conclusion

These are some of the high-level reasons why you may be unable to use your ad account to run ads on Symphony. Remember, Symphony is not responsible for any issues that may arise as we merely run ads through your connected business and ad account via Facebook's official Marketing Partners toolset.

For more information and assistance with any issues related to your Facebook account, please visit Facebook's Account Quality page here.

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