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Why do my ads' "Top Cities" show "Unknown Location"?
Why do my ads' "Top Cities" show "Unknown Location"?
Updated over a week ago

When looking at your campaign's geographic stats, you may notice that the Top Cities shows "Unknown Locations".

This is a restriction from Facebook and Instagram directly - Symphony automatically pulls data from Facebook's Ads toolset, and in certain cases, Facebook will not report back cities data for certain campaigns.

Unfortunately, we're not able to resolve this at this time as the ads data comes directly from Facebook's Ads analytics. However, when Facebook does report back city analytics, we pull it in automatically.

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