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Team Plan FAQ

Here are the commonly asked questions for any team plan user!

Updated over 3 months ago

How to set up a team?

  1. Above your artist profile, you will see the icon to start a team. Clicking "Start a team" will take you to the billing page.

2. Once you click Start a Team, you will need to check out and enter your billing information.

3. Once you have checked out, this is where you will finalize your team. You should see all of the artists that are currently on your profile

How to centralize artists before creating a team?

  1. You will want to make sure that any of your accounts that are going to be included in the team have your team email as a user beforehand so that Symphony can detect they are one of your artists.

  2. If you create your team plan before this, you will just want to go into your other accounts and make sure to add the email. Symphony will detect the profile after you reload the page.

How to add/remove a brand

  1. To add a new brand, click the purple "Create New Profile" button in your brand section after you click View Team on your dashboard.

  2. This will take you through the initial artist set-up process. Answer the questions as you normally would, and when you finish the artist's creation, it will show up as a new artist for your plan

  3. If you do not have 3 Pro subscriptions, you can automatically upgrade this artist to Pro. Click "Explore Symphony" to be redirected back to your new artist dashboard.

  4. Your new artist will show up in your team!

How do you upgrade/downgrade?

  1. You will use the same process to upgrade or downgrade an artist from Pro. On your team page, on brands, click the three dots next to the artist name under "Create New Profile"

  2. If your artist is Pro and you want to downgrade, a button will pop up, shown below, asking whether you want to go to the artist dashboard or downgrade. Click "Downgrade to Free," and your artist will no longer be on Pro.

  3. If you have an artist who isn't Pro and you want to upgrade them, your team profile will look like this: Click "Upgrade To Pro" highlighted in red. A pop-up will ask if you want to confirm the upgrade; click the purple button and the user will be added as a Pro member to your team.

How to add/remove team members

Adding Members:

  1. To add a new member, you will want to be on the team section when viewing your team plan.

  2. Click either the top "Add Member" button at the top or the Add Member button at the bottom, and it will give you a pop-up to enter the new member information. Once you have entered the information, click "Send Invite," and the user will receive an email asking them to join the team.

Removing Members:

  1. To remove a team member, go to the team section of your team plan and click the three dots next to the team member you want to remove.

  2. It will give you this pop-up pictured below. Click the red "Remove Member" text.

  3. A pop-up will appear that breaks down who that member is and what accounts they are associated with, so you have a clear idea of what they are linked to when removing them.

How to assign specific permissions

  1. Teams have two member statuses. There is Organization Admin, who has permission to have full access to update profiles and organization settings. Then there is Member status.

    1. Within Member, you can choose two types of permission that the user can have.

      1. Artist Manager: Full admin permissions on the profile for artists, including editing + creating campaigns and websites.

      2. View only: Can view data for created campaigns + websites but not edit or create them.

  2. To edit these permissions, click the three dots shown below on the team member you want to change, click "Edit Permissions"

  3. From here, you can add this member to additional profiles by clicking the button and selecting the profile you want the user to be a part of. You can add permissions by clicking the select a permission drop-down and then select the permission you want to give the member

Billing FAQ

Fees associated with additional Pro accounts and team members

  • Pro Profiles: You get three pro profiles included automatically with your team plan. Any additional Pro account will add an additional $15 fee, a 25% discount from the normal Pro price for an artist.

  • Team members: You can add up to three team members to your Pro profiles; adding more than three team members will cost $15 extra per month per additional team member.

  • Marketing Budget:

  • Swapping artists on and off Pro: We understand that not all artists are on a release cycle and are currently promoting their music. You can swap out different artists on and off pro depending on their release cycle.

    • Example: You are a label with a team plan, and you have five different artists on your roster and included in the team plan. You currently have three artists Pro and two are not. One of the artists that is currently Pro is not on a release cycle and one of the artists that isn't Pro is about to be on a release cycle. You can downgrade the Pro artist and Upgrade the free artist, and you will not be charged an additional fee as you still only have three artists Pro.

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